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5 Tips for Getting the Most out of Customer Service

We finally got all our gifts unwrapped and we get to play with our new toys. But what if something goes wrong? What if it doesn’t work or we can’t get it set up right?

Oh, great, now we have to call customer service. Not how I want to spend my day. Well, here are some ways to make your customer service call a little easier.

For a more pleasant and productive customer service call, just follow these simple tips.

  1. Be Prepared.
  2. You will need model numbers, serial numbers, service tag numbers, account numbers, your complete billing address, your password, and God knows what else. Gather these things together before you call customer service and you will save valuable time on the call.

  3. Set Time Aside.
  4. You never know how much time you’ll need, even with the time you saved getting prepared. The customer service rep may ask you to complete some troubleshooting tasks or walk you through a process that may take some extra time. This is a good thing. You’re getting the help you need.

  5. Have Patience.
  6. I know you’re frustrated! Answering those endless questions about your account and the problems you’re having… Let’s just get to the point already! The truth is, this process will go much smoother if you let the customer service rep take the lead and get all the info he or she needs. And don’t jump ahead and say “I already did this and tried that” before they even mention those things. The reps often have a step-by-step guide they follow to ensure they’re covering all the bases.

  7. Know What I’m Sayin?
  8. Help us help you. If you tell me “it’s the little button by the round thing”, I don’t know what that is. Tell me it’s the reset button or be as specific about the description as you can. We do our best to keep up, but we don’t have access to every piece of equipment that’s out there. If you don’t know what something is, take a look in your owner’s manual. Lots of good stuff in there.

  9. Be Nice.
  10. A little friendliness goes a long way with the representative on the phone. We get beat up all day by angry, frustrated customers who complain and swear at us. Even one little “How are you today?” or a little humor can make our day. We love helping the nice people, and even going the extra mile for you! Don’t be this guy.

Bonus.
Thanks for reading this far! As a reward, I give you this extra tip: Do NOT put in the Restore disc just because they tell you to. The Restore disc has very powerful magic, and if used carelessly, it has the power to destroy all of your data. If you don’t have a current backup of your hard drive, get it done before you use the Restore disc. K?

Have fun 🙂

  1. Anonymous
    December 26th, 2010 at 20:27 | #1

    Great advice. Things would be so much better if it was all done like this 🙂

  2. Janet
    December 26th, 2010 at 20:42 | #2

    Thank you for the kind words 🙂

  3. December 29th, 2010 at 04:06 | #3

    Thanks Janet.
    Makes one more willing to call customer service instead of returning the item. And great advice on the backup BEFORE restore. 🙂

  4. Janet
    December 30th, 2010 at 16:57 | #4

    Thanks, Sandi. I hope it helps reps and customers alike. And, yes, people have lost all their data because the tech support rep had them use the restore disc without telling them the consequences. Even if your computer won’t boot, there might be a way to back up your files.

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